Refund policy

Return & Refund Policy

At The Tidy Paw, we want you and your pet to be happy with your purchase. If something isn't quite right, we're here to help.

30-Day Returns

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused, with any original tags or accessories, and in its original packaging. You'll also need your receipt or other proof of purchase.

To request a return, contact us at thetidypawco@gmail.com.

Please do not send an item back without contacting us first. If your return is accepted, we'll provide instructions on how and where to send your return. Items returned without prior authorization may not be accepted.

Return Shipping

For voluntary returns, including situations where you change your mind, no longer want the product, order the wrong size or variation, or simply decide the product isn't right for you, return shipping costs are the customer's responsibility.

Original shipping charges, if any, are non-refundable for voluntary returns.

If you received an incorrect, damaged, or defective item, please contact us so we can evaluate the issue and provide an appropriate resolution.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged or defective, or you receive the wrong product, contact us as soon as possible at thetidypawco@gmail.com. Please include your order information and, when possible, photos or video showing the issue.

If you received a damaged, defective, or incorrect item, we will cover the cost of return shipping. We will provide a prepaid return label once your return request has been reviewed and approved.

We'll review the situation and work with you to make it right.

Exceptions & Non-Returnable Items

For health and hygiene reasons, certain pet-care products that have been used and come into direct contact with a pet's skin, coat, paws, mouth, food, or water may not be eligible for return once used or opened.

This restriction does not affect claims involving products that arrived damaged, defective, or incorrect.

Custom or personalized products and gift cards are also non-returnable unless required by applicable law.

Sale and promotional items are eligible for return provided they otherwise meet the requirements of this policy.

Items marked as Final Sale at the time of purchase are not eligible for return, exchange, or store credit under any circumstances, except where required by applicable law or where the item arrived damaged, defective, or incorrect.

If you're unsure whether your item is eligible for return, contact us at thetidypawco@gmail.com before sending anything back.

Exchanges

We do not currently process direct exchanges.

If you'd like a different product, size, color, or variation, the fastest option is to request a return for the original eligible item and place a separate order for the item you would prefer.

Order Cancellations

If you need to cancel an order, please contact us at thetidypawco@gmail.com within 1 hour of placing your order.

Orders may begin processing quickly, so cancellation is only available for orders that have not yet been fulfilled. We cannot guarantee that a cancellation request can be completed once fulfillment or shipping has begun.

If your order has already been fulfilled, you may request a return after receiving it in accordance with this Return & Refund Policy.

Refunds

Once an authorized return is received and inspected, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may require additional time to process and post the refund to your account.

For voluntary returns, original shipping charges are non-refundable and return shipping is the customer's responsibility.

If more than 15 business days have passed since we approved your refund and you haven't received it, please contact us at thetidypawco@gmail.com.